Privacy Policy

1. Who We Are

Nyonya Systems Pte. Ltd. is an AI integration consultancy registered in Singapore. Our registered address is 7 Temasek Boulevard, #25-03, Singapore 038987. You can contact us at [email protected] or by calling +65 9214 7385.

2. Personal Data We Collect

We collect personal data through two main channels:

• Website contact form: name, email address, and optionally a phone number and a message.
• Client engagements: contact details for the individuals who represent our clients during an engagement, and any personal data contained in process documents shared with us as part of our assessment or build work.

We also collect standard website usage data through our analytics tools (see Section 6 on cookies).

3. How We Use Personal Data

We use personal data for the following purposes:

• To respond to enquiries submitted through our contact form.
• To conduct and deliver the services you have engaged us for, including assessments, workflow builds, and programme management.
• To communicate progress and produce the written documentation that forms part of each engagement.
• To comply with our legal obligations under Singapore law.

We do not use your personal data for marketing purposes without your consent, and we do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following bases under the PDPA:

• Contractual necessity: where processing is required to perform services you have engaged us for.
• Consent: where you have voluntarily submitted data through our contact form.
• Legitimate interests: where we have a genuine business reason to process data that does not unduly affect your rights, such as maintaining accurate records of our engagements.
• Legal obligation: where we are required to retain or disclose information under Singapore law.

5. Data Retention

We retain personal data only for as long as is necessary for the purpose for which it was collected. Contact form submissions are kept for up to twelve months. Personal data processed as part of a client engagement is retained for the duration of that engagement and for a period of up to three years after its conclusion, to allow us to respond to any queries about the work. We do not retain internal documents shared with us beyond the active engagement period.

6. Cookies and Website Analytics

Our website uses cookies. Some are technically necessary for the site to function correctly. Others are used to understand how visitors use the site (analytics) and whether they arrived via an advertisement (marketing). You can accept or decline non-essential cookies using the preference panel at the bottom of this page when you first visit our site. For full details of the cookies we use, please read our Cookie Policy.

7. Sharing Personal Data

We do not sell or rent personal data. We may share personal data with:

• Service providers: third-party tools we use to operate our website and manage communications (such as analytics platforms or email services). These providers are bound by contractual obligations to handle data in accordance with applicable law.
• Regulators and authorities: where we are legally required to disclose information.

Where any of these transfers involve personal data leaving Singapore, we take steps to ensure appropriate safeguards are in place.

8. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Withdraw your consent to the processing of your personal data, where consent is the basis for processing.
• Request the deletion of personal data we hold about you, subject to our legal retention obligations.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under the PDPA.

9. Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. These include access controls, encrypted transmission where appropriate, and confidentiality obligations for all staff and contractors with access to personal data.

10. Contact and Complaints

If you have a question about this policy or a concern about how we have handled your personal data, please contact us at [email protected] or +65 9214 7385. We will address your concern promptly and in writing. If you are not satisfied with our response, you may raise a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page, with the date of the most recent revision noted at the top. We encourage you to review this page periodically. Continued use of our website or services following a change constitutes acceptance of the updated policy.