What clients have said
Accounts from organisations that have completed engagements with us. We include the straightforward ones alongside the more positive — both reflect real work.
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Completed engagements
4.7
Average client rating / 5
91%
Workflows still active at 12 months
12
Industries across Singapore
Client Reviews
Sarah Chong
Operations Manager, Raffles Place
"We had convinced ourselves we needed AI across three departments. The Pattern Reading report said two of them were actually running fine and the data quality in the third wasn't ready for automation yet. That saved us from a significant amount of wasted work. The recommendation to wait was not what we expected to hear."
March 2025 · Pattern Reading
Rajan Menon
Finance Director, Jurong East
"The supplier invoice workflow they built has been running since February and the finance team has had to call them exactly once, which was about a change we made on our end rather than a fault in the system. The trial period before handover was genuinely useful — things that would have been problems later got caught."
April 2025 · Tile by Tile
Linh Huong Tran
Head of Procurement, Tanjong Pagar
"What I appreciated most was that the monthly progress notes were actually useful. They were not summaries of what we already knew — they included things that had been deferred and why. The final handover document was long, but everything in it was there for a reason."
March 2025 · Mosaic Programme
David Tan Wei Liang
General Manager, Buona Vista
"The timeline took a bit longer than we initially hoped, mostly because we had a busy Q4 and the team was stretched. They were flexible about pushing things to January without any fuss. The pace suited us in the end even if the original schedule didn't hold."
February 2025 · Tile by Tile
Nadia Kartini
HR Director, Woodlands
"The assessment told us our onboarding documents process was a reasonable candidate, but that our training records system was too inconsistent to automate reliably. We spent the next quarter cleaning the underlying data before going back to them. Better to know early."
April 2025 · Pattern Reading
James Ong Boon Kiat
COO, Punggol
"Twelve months in and both of the functions covered in the Mosaic Programme are running their workflows independently. The internal stewards from our team can explain and troubleshoot without calling Nyonya Systems. That was the goal from the start."
March 2025 · Mosaic Programme
Case Studies
Three accounts in more detail — with the challenge, what was done, and what the outcomes looked like.
Case Study 1 · Tile by Tile · 2024
Supplier document routing for a mid-sized distributor
Challenge
The client's procurement team was processing 60–80 supplier invoices weekly, manually extracting line items into a spreadsheet. Errors were caught downstream, usually two to three weeks after the fact. Staff time spent on the process was estimated at twelve hours per week.
What We Did
We built a single document extraction and routing workflow that parsed incoming PDFs, extracted structured data, flagged anomalies for human review, and posted clean records to their existing system. The specification was reviewed by the procurement manager before any build work started.
Outcome
Manual processing time fell from approximately twelve hours weekly to under two hours. Error rate in extracted records dropped from roughly 8% to under 1%. The system has been running without our involvement since handover in October 2024.
"The spec review at the start was the most useful part. It forced us to actually describe what we wanted clearly, and a couple of things we thought we needed turned out to be unnecessary."
Case Study 2 · Pattern Reading · 2025
Assessment for a professional services firm in the CBD
Challenge
The firm's leadership had a board directive to explore AI adoption across four departments. They were uncertain which processes were genuinely suitable and did not want to commit to any vendor or build work until they had an independent view.
What We Did
We reviewed process documentation, conducted eight stakeholder interviews across the four departments, and observed operations over two partial days. The written report covered all four departments with specific recommendations and, in two cases, explained why the current approach was already adequate.
Outcome
The firm proceeded with a Tile by Tile build for the one process identified as clearly ready. The other three departments deferred to a later review. The leadership team used the report to satisfy their board directive with a documented, considered response.
Case Study 3 · Mosaic Programme · 2024
Cross-function programme for a logistics company in Jurong
Challenge
A logistics operator with around 85 staff wanted to reduce manual handoffs between their operations and finance teams. Three processes were identified as interconnected: daily shipment reporting, exception logging, and monthly billing reconciliation.
What We Did
We ran the Mosaic Programme across both functions over ten months, building the three workflows sequentially with a trial period for each. Training was delivered to fourteen staff members in two cohorts. Governance documentation addressed PDPA obligations for the data involved.
Outcome
All three workflows have been managed internally since formal handover in November 2024. Monthly reconciliation time was reduced from three days to approximately five hours. Two staff members trained as internal stewards have since trained a further three colleagues.
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